We will send you an e-mail asking you to call us and provide your name and address where you want the payment to be sent. After we receive these details, refund will be initiated. Our Fulfilled orders: 1. For damaged/ defective items, the Primetechnxt will issue a refund if the item cannot be repaired or replaced. 2. In any case where a refund is required, the seller(s) need to authorise that refund. Primetechnxt can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds. 3. For Fulfilled by Primetechnxt, shipping costs and gift-wrapping will not be refunded, if any. 4. Return will not be entertained after 7 days of delivery or invoiced date of product whichever is later.